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Illustration: The Customer Feedback Iceberg

ID 270620571 © Thailerderden10 | Megapixl.com

The Customer Feedback Iceberg. The Iceberg Effect. The problems you don’t hear about from customers do at least five times as much damage as the problems you do hear about. Vector illustration. All in a single layer

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The Customer Feedback Iceberg

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iceberg customer complaint metaphor model behavior problems perception expectation yearning headquarters management presentation leadership frontline development method infographic design hidden surface personal diagram graphic information ocean underwater vector element antarctic nature blue water cold sea feedback iceberg effect don’t hear customers five times damage single layer

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