Megapixl

CATEGORIES:

Let's get started – general site usage

  • I forgot my password and/or email. What should I do?
  • How can I change my password or profile info?
  • I found an image in the past and saved the ID reference number. How can I find it again?
  • How do I delete/disable my account?
  • I don't have a credit card or a Paypal account. How can I buy one of your plans?
  • Where did my file download? Where did I save it?
  • I want to change my email. Can I do that? How?
  • All your images seem to be watermarked. How do I get non-watermakred images?
  • I want to use your media. Which license do I select?
  • What can I use your Royalty Free media for?
  • What does Royalty free mean? Are the media free?

Our customers ask, we answer

  • Where can I see if I was charged twice for the same download?
  • Can I receive an invoice for my order? Where can I see my invoices?
  • I want to buy a subscription. How many images can I download and when does my subscription end?
  • Do subscriptions ever expire?
  • How do I pay for your media?
  • I am a new customer. Which plan should I buy?
  • How can I buy images from Megapixl?
  • What license is granted with your media?
  • Do I have to give credit line for the media used?
  • Can I use your images on business card?
  • Can I use the media I buy from Megapixl in more than one project?
  • I can't find my download. Can I redownload free of charge?
  • I want to use your image on a postcard. Can I do that?
  • I have a transaction on Megapixl which I did not make. Why was my card charged?
  • I don't want my plan to expire. Will my plan renew automatically?
  • I saw an image costs $0.20 but when I go to the site the price differs. Why is that?
  • The image looks blurry when compared to the thumbnail. Why is that and what can I do?
  • Some extended licenses are not available. If I need an extended license and it is not available, what should I do?
  • Can I use your media in web templates?
  • Is there a limit to the number of copies for your media?
  • Can I use the same media in more projects with the same license I bought in the past?
  • I need an extended license for my usage. Do I need to buy both Royalty free license and extended license?
  • My file downloaded completely but I cannot open it. What can I do?
  • How do I download your media?
  • Do your licenses ever expire?
  • Do you have 100 MB images?
  • Can I get a copy of the model release associated with the media I bought? Is this free of charge?
  • I receive a payment error but my credit card details are correct. What can I do?
  • I've just completed my payment but the subscription was not added. Why?
  • Is my license single-seat or multi-seat?
  • The file I downloaded is not 300 dpi. What can I do?
  • I changed my mind. Can I get a refund?