The Office of Ombudsman is an independent public institution which was established in 2003 by the Constitution of Republic of Rwanda of 4 th June 2003 in article 182. It became operational in 2004. The Office mission is: Acting as a link between the citizen and public and private institution; Preventing and fighting against injustice, corruption and other related offences in public and private administration; Receiving and examining in the aforementioned context, complaints from individuals and independent associations against the acts of public officials or organs and private institutions and to mobilize these officials and institutions in order to find solutions to such complaints if they are well founded.
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